Gaming Supervisors

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

Greet customers and ask about the quality of service they are receiving.

Perform paperwork required for monetary transactions.

Explain and interpret house rules, such as game rules or betting limits, for patrons.

Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

Resolve customer or employee complaints.

Report customer-related incidents occurring in gaming areas to supervisors.

Establish and maintain banks and table limits for each game.

Record, issue receipts for, and pay off bets.

Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.

Determine how many gaming tables to open each day and schedule staff accordingly.

Monitor stations and games and move dealers from game to game to ensure adequate staffing.

Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.

Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.

Evaluate workers' performance and prepare written performance evaluations.

Interview, hire, or train workers.

Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

Establish policies on types of gambling offered, odds, or extension of credit.

Provide fire protection or first-aid assistance when necessary.