Eligibility Interviewers, Government Programs

Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.

Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.

Keep records of assigned cases, and prepare required reports.

Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.

Answer applicants' questions about benefits and claim procedures.

Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.

Interview and investigate applicants for public assistance to gather information pertinent to their applications.

Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.

Check with employers or other references to verify answers and obtain further information.

Schedule benefits claimants for adjudication interviews to address questions of eligibility.

Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.

Investigate claimants for the possibility of fraud or abuse.

Monitor the payments of benefits throughout the duration of a claim.

Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.

Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.

Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.

Provide social workers with pertinent information gathered during applicant interviews.