First-Line Supervisors of Office and Administrative Support Workers

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Recruit, interview, and select employees.

Interpret and communicate work procedures and company policies to staff.

Develop work schedules according to budgets and workloads.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Compute figures such as balances, totals, or commissions.

Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.

Coordinate activities with other supervisory personnel or with other work units or departments.

Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Develop or update procedures, policies, or standards.

Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

Discuss work problems or grievances with union representatives.

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Monitor inventory levels and requisition or purchase supplies as needed.

Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

Arrange for necessary maintenance or repair work.

Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.